WHI.Host, has ZERO TOLERANCE for Unsolicited Broadcast Email and Unsolicited Commercial Email (commonly known as "Spam") whether originating from customers, from resellers' customers, or from customers that provide services which are used to support Spam.
W-H-I defines Spam as unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender, including but not limited to advertising, surveys, information pieces, third party spamming, Web site addresses, sales, and auctions.
W-H-I's customers, and customers of W-H-I's resellers or any downstream customers, are prohibited from sending and shall not allow their site to be used for sending Spam. Mail senders are required to maintain records that verify, on a case by case basis, that explicit affirmative permission was obtained from recipients before mailing. Lack of such records can be considered, at W-H-I's sole discretion, proof that permission was not obtained.
W-H-I customers are responsible for ensuring that they, their customers, and their respective agents and contractors abide by this policy. W-H-I's customers will be held responsible for all traffic sent via their connection to W-H-I or sent elsewhere, using support services provided via their connection to W-H-I. "Support services" includes hosting Web sites, electronic mailboxes, telephony gateways, IRC servers, sale of spamming software or other similar services. Customers are also responsible for ensuring that they do not advertise or promote themselves through Spam.
W-H-I may charge customer and customer shall pay $1000.00 per valid Spam complaint of which W-H-I is notified.
If W-H-I receives a complaint, it will be forwarded to customer for a response and complete resolution. If within twenty four (24) hours there is no response indicating complete resolution, W-H-I may block traffic to and from the specified Web site or the server involved in the Spam complaint until W-H-I is convinced that the problem is resolved and preventative measures have been implemented to prevent the violation from recurring. The customer is responsible for all Spam that passes through his Web site / Server / Domain Name.
W-H-I also reserves the right to block traffic to and from the IP address(es) involved in hacking, and/or port scanning.
If you are W-H-I's dedicated server customer and you run a mail-server, you must maintain a mailbox and read mail to postmaster@(your domain).
In addition, from time to time, W-H-I blocks third party IP addresses that W-H-I believes are used for the distribution of Spam or are designated as open relays. Any blocking of such IP addresses shall prevent W-H-I customers from sending or receiving traffic to and from such IP addresses.
What does this mean?
Why this Policy?
Unlike senders of traditional "junk mail" who are required to pay for envelopes, materials and postage, senders of Spam can, given the nature of the internet, impose enormous costs on the recipients of their messages at little or no cost to themselves. Costs imposed on Spam recipients include ISP bandwidth used to deliver Spam, additional .
IP network needed to handle Spam, and time and money wasted in filtering out and deleting Spam. W-H-I believes that users of the Internet should not be forced to incur such expenses without their consent. As a result, W-H-I believes that the elimination of Spam will result in a better and less expensive Internet experience for all Internet users and will allow W-H-I to provide better and more efficient service to its customers.
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